Refund & Returns Policy

Thank you for shopping with Haute-Couture. We care deeply about the satisfaction of our customers and their furry companions. If you’re not completely happy with your order, we’re here to help.

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Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• Items must be unused, unwashed, and in their original packaging.
• You must include your order number and proof of purchase.
• Items marked as SALE and Gift Cards are non-returnable.

To initiate a return, please contact us via:
Email: shop@haute-couture.shop
Phone: +1 7194027520

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Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be issued to your original payment method within 7–10 business days.
• Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

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Exchanges

Need a different size or color? We’re happy to help. Please contact us within 14 days of receiving your order. Exchanges are subject to item availability.

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Damaged or Incorrect Items

If you received the wrong item or if your order arrived damaged, please contact us immediately and include clear photos of the issue. We will resolve the problem as quickly as possible at no additional cost to you.

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Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method for all returns.

Please send returns to the following address:

Haute-Couture
Returns Department
2007 CORAL AVE
CHESAPEAKE, VA 23324-2855
USA

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Shipping Overview

• Standard Shipping:

• Orders $0.00–$77.99 → Shipping fee is $9
• Orders $78.00 and above → Free shipping
• Expedited Shipping: Flat rate of $22

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If you have any questions, feel free to contact us:
Email: shop@haute-couture.shop
Phone: +1 7194027520

Thank you for choosing Haute-Couture.